Privacy Policy

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Last Updated: 26 April 2023

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At Eureka Health, we recognize that your privacy and the security of your personal health information are of paramount importance. We believe in fostering a genuine, supportive community that values your trust and upholds the highest standards of privacy protection. As a company, we are driven not only by a commitment to deliver exceptional services but also by a deep sense of responsibility to maintain the confidentiality of the personal experiences and information you share with us.

With this in mind, we have designed our Privacy Policy to prioritize the protection of your data while ensuring the highest level of transparency in our practices. Our objective is to create an environment where you can confidently engage with our platform, knowing that your information is being handled with the utmost care and respect.

This Privacy Policy serves as a comprehensive guide to help you understand the types of information we collect, the reasons behind our data collection, how we use your information, and the various measures we employ to safeguard your privacy. Our dedication to privacy extends beyond mere compliance with regulations; we strive to exceed expectations and foster a relationship with our users that is built on trust, integrity, and a shared commitment to maintaining a secure and supportive community.

As you navigate through the Eureka Health platform, please know that we are here to support you and that your privacy is always at the heart of our operations. We are constantly working to improve our services and ensure that our platform remains a safe and welcoming space for you to share your personal health experiences.

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Information We Collect

In order to provide a supportive and engaging community, we collect the following types of information from our users:

Personal Information: This includes your name, email address, and other information you voluntarily provide when creating an account or updating your profile.
Health Information: This includes information you share about your chronic illness, treatments, and experiences in using our platform.
Usage Information: This includes information about your usage of the Eureka Health website, such as the pages you visit, the content you interact with, and any feedback you provide.
Online activity data, such as pages or screens viewed, how long you spend on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times and duration of access, and whether you have opened our marketing emails or clicked links within them.

How We Use Your Information

We use your information in various ways to enhance your experience and provide you with the best possible service, including:

Account Creation and Maintenance: We use your personal information to create and maintain your account, enabling you to access and enjoy the full range of our services. This includes tailoring the content and features we offer to match your unique needs and preferences.
Platform Improvement: By analyzing user data, we gain valuable insights into the needs of our community, which allows us to continually improve the Eureka Health platform. This process may involve evaluating user feedback, identifying common issues, and making necessary adjustments to enhance the overall user experience.
Communication: We use your contact information to send you important updates, notifications, and relevant information about our services, or for other business purposes, such as marketing and advertising. This may include newsletters, promotional materials, or announcements about new features and improvements to the platform.
Usage Analysis and Optimization: We monitor and analyze user interactions with our platform to identify usage patterns and trends. To do this, we may use third-party analytics services like PostHog and Sentry, exclusively for product improvement purposes. Additionally, we may use the Facebook Pixel to analyze website traffic and understand user engagement. This information helps us optimize the user experience by refining our content, interface, and navigation, ensuring that our platform remains intuitive and user-friendly.

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Protecting Your Information

At Eureka Health, we take your privacy and the security of your information extremely seriously. We understand the sensitive nature of the data you share with us and have implemented a robust set of technical and organizational measures to safeguard your information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to protect the transmission of your personal information when you access our website or submit data through forms.
Secure Storage: Your personal information is stored on secure servers with restricted access. We regularly review and update our data storage and security practices to ensure the continued safety of your data.
Access Controls: We enforce strict access controls to limit access to your personal information only to authorized Eureka Health employees and contractors who require it to provide our services. All personnel with access to user data are subject to confidentiality agreements and undergo regular training on privacy and security best practices.
Regular Security Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential security risks in our systems and network infrastructure.
Incident Response: We have a comprehensive incident response plan in place to promptly address any potential data breaches or security incidents, and we are committed to notifying affected users and taking appropriate corrective actions as required by law.

By implementing these measures and continually monitoring and improving our security practices, we strive to protect your personal information and maintain your trust.

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Children

Our Services are not intended for use by children under 13 years of age. If we learn that we have collected personal information through our Services from a child under 13 without the consent of the child's parent or guardian as required by law, we will delete it.

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Processing Personal Information in the US

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may therefore be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this policy to stay informed about our privacy practices. If we make material changes to this Privacy Policy, we will provide a notification by updating the date of this Privacy Policy and posting it on the website.

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How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].

By using the Eureka Health website, you agree to the collection and use of your information as described in this Privacy Policy. Your trust is important to us, and we are committed to protecting your privacy and keeping your personal information safe.